Customer Service Agent (M/F)

Talents Handicap "Offres du mois"


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Customer Service Agent (M/F)
Offre proposée par Accor
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Informations clés

  • Entreprise:
  • Référence:
  • Localisation:
    75 - Paris - (75004 - PARIS 04 )
  • Adresse du lieu de travail :
  • Type de contrat:

Description du poste et missions

Description de l'emploi


Have you ever booked a hotel online ? Then you’ve probably used D-EDGE without knowing it.

Every day, we help more than 12,000 hotels worldwide to develop their online visibility and sales through a range of SaaS and digital marketing solutions. Amongst the 350 D-EDGERs, the R&D team is made up of a hundred or so enthusiasts who are reinventing hotel booking for both the traveller and the hotelier.

As a subsidiary of the Accor group, D-EDGE simplifies the life of independent hotels and hotel chains alike.


Main Mission :

  • As the first contact, the CS Agent is in charge of answering incoming phone calls to CS support
  • Answer to basic requests that do not require technical or specific investigation (
  • Handle partners’ dedicated email box
  • Create, qualify and dispatch Salesforce cases to dedicated teams (Support/Connectivity Team/AM/or other teams)
  • Answering phones from customers professionally and responding to customer inquiries and complaints
  • Researching required information using available resources
  • Providing customers with the organization’s service and product information
  • Identifying, escalating priority issues and reporting to the high-level management
  • Routing inbound calls to the appropriate resources.
  • Completing call notes and call reports
  • Managing administration, communicating and coordinating with internal departments.

L'expérience professionnelle

Requirements :

  • High sense of customer relationship
  • Sharp identification of customer’s request, asking specific questions in order to gather the most accurate information for Support to handle the case in the shortest possible time
  • Fluent in french and english (additional language is a plus)
  • Excellent communication skills
  • Ability to work with others in a close manner
  • Good computer skills
  • Good multi-tasking skills
  • Technical expert in related computer applications
  • Able to react effectively and calmly in emergencies

  • D-Edge is Remote Friendly
  • 50% of transport costs from home to work
  • Meal Allowance (Swile : 9,48€/day, paid at 60%)
  • Accor Employee Card : Discount on hotel bookings
  • Incentives plans, bonuses and wage savings
  • Individual access to the Udemy e-learning platform (more than 100,000 online courses)
  • Online medical consultations (QARE)
  • CSE: Sports and cultural activities, gift cards and various discounts.

D-EDGE is an equal opportunity employer. We do not discriminate based on : race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

Profil du candidat

  • Expérience souhaitée : Tout niveau d'expérience
  • Diplôme requis : Pas de diplôme requis

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